A NEW survey has shown that two thirds of people are satisfied with the way Warrington Borough Council runs the town.
Council chiefs say this is a significant improvement on previous years – but that there is no room for complacency.
The survey was carried out between November last year and February this year.
A total of 5,250 addresses were randomly selected – and 1,120 of them responded.
Headline results of the survey included:
*Some 86 per cent of residents said they were satisfied with their local area as a place to live – a marginal improvement over 2008 and 2010.
*A majority of residents (51 per cent) felt the council kept them well informed, compared with 36 per cent in 2008 (5).
*Of those expressing an opinion 89 per cent felt that people from different backgrounds got on well in the local area – an improvement over the 2008 figure of 81 per cent. 
*Some 43 per cent of respondents felt that the council provides value for money – a significant increase from 32 per cent in 2008.
Cllr Hitesh Patel (pictured) the council’s lead member for communications, said:
“The survey shows significant improvements in residents’ satisfaction with Warrington Borough Council. But there’s no room for complacency, we must keep improving, and we aim to provide the best possible service and value for money to Warrington residents. The results of this survey will help shape our services in the future.”
The council’s head of neighbourhood services, Jane Critchley, said: “The residents’ survey has allowed us to build up profiles of neighbourhoods and areas. These are like pictures of those areas which help the council and its partners decide what services and investment are most needed in which neighbourhoods.
“The neighbourhood and area profiles help the council and its partners to target what are often scarce resources, so for example we can deliver services for children and families where they’re most needed. We can ensure that improvements to the transport infrastructure meet a community’s needs, and we can focus health and wellbeing provision to benefit the most vulnerable and hard-pressed communities.”
Two thirds of people are happy with the way the council is running Warrington
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Gary Skentelbery
Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.
6 Comments
Satisfied with the area as a place to live – not necessarily connected with council services. Keeping them informed, only just over half and communication is not a core activity. People of different backgrounds getting on, this is not down to the council. When we get to a question directly connected with council performance, value for money, a MINORITY were happy.
The survey shows the attitude to surveys, 79% didn’t fill it in which means only 18% of addresses were satisfied with the Council’s running of the town. Numbers can be massaged until they are fit for purpose.
“There are three kinds of lies, damned lies and statistics” – Mark Twain (1924).
Not much has changed in the intervening 89 years. Trust a politician to see involvement in the face of indifference and invent satisfaction in the responses of less than a quarter of those targeted in this survey, whilst putting to one side and failing to query the lack of enthusiasm of the majority.
What a load of rubbish. Were these selected areas/people? Other than if you are in GGH Housing, there is NO communication. Even the cllrs don’t communicate.
They would have got a far better rate of return, at lower cost, if they sent the questionnaires out with the council tax bills. But then they almost certainly would have got a completely different result once people had been reminded of what this pathetic excuse for a service organisation actually costs them!!!
I suppose if you have told yourselves how good you are often enough it’s easy to start believing what you say. However the council’s head of neighbourhood services, Jane Critchley is delusional if she really believes her publicised remarks of “building profiles of neighbourhoods and areas to help the Council target them” with non existant resources. It really is time this Council, elected members and employees started to live in the real world instead of falsely bolstering themselves by living the fiction of self congratulatory sufficiency.