Charlotte Nichols welcomes Government decision to adopt Disabled Passengers Charter

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WARRINGTON North MP Charlotte Nichols has welcomed the government’s announcement that it is adopting her proposals for a Disabled Passengers Charter to improve travel opportunities and conditions for disabled people on public transport.

Ms Nichols brought the plans forward to Parliament in a Private Member’s Bill in September, having worked on the details with Scope, the disability equality charity. She proposed bringing together the different regulations and complaints procedures for all modes of land transport into a simple, accessible document so that disabled people can know their rights and how to access them.

The Department for Transport has announced that it is introducing this charter to boost consumer confidence and provide an online one-stop-shop on passenger rights and complaints procedures for disabled people.

Ms Nichols said: “The Government adopting my proposals is very good news. According to a 2019 survey of disabled people for Scope, 30% said that difficulties with public transport have reduced their independence, and as many as four in five said they felt stressed or anxious when planning or carrying out such a journey. But our transport system must be accessible for all, from people with visual impairments, to wheelchair users, to people with learning disabilities. Having your rights clearly available will make transport operators more conscious of your needs and make them more responsive. This is a simple, inexpensive step that will hopefully make life easier for millions of people across the country.”


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Experienced journalist for more than 40 years. Managing Director of magazine publishing group with three in-house titles and on-line daily newspaper for Warrington. Experienced writer, photographer, PR consultant and media expert having written for local, regional and national newspapers. Specialties: PR, media, social networking, photographer, networking, advertising, sales, media crisis management. Chair of Warrington Healthwatch Director Warrington Chamber of Commerce Patron Tim Parry Johnathan Ball Foundation for Peace. Trustee Warrington Disability Partnership. Former Chairman of Warrington Town FC.

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  1. Great to see her proposal being adopted but it would be nice to see her focus more on her local constituents. I know they’ll also benefit but it too often seems like she’s playing to the national stage rather than her local duties.

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